Shipping policy
At TooWheels, we work hard to bring you quality products at great prices, which sometimes means that items are shipped directly from our suppliers. As a result, shipping times can vary. On average, you can expect your order to arrive within 10 business days, though in some cases it may take up to 16 business days. Rest assured, we’re here to keep you updated on your order’s status every step of the way, so you’ll always know when to expect your goodies!
Thank you for your patience and understanding as we aim to bring you the best tried and tested gear straight to your door!
When will my order be processed?
We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
Please allow extra time for your order to be processed during holidays and sale seasons. Due to COVID-19, we have seen some slow downs in distribution times due to slower transit speeds. Orders to Australia typically range between approximately 6-18 business days due to distance travelling and customs.
If you need to change or cancel your order, please contact us immediately. Once your order has been processed, we will be unable to make any changes.
Why am I receiving my items in separate packages?
It is normal for our items to come in separate packages. In order for us to provide you with the quickest shipping speeds, we house our products in different warehouses.
*All shipping times exclude clearance/customs delays
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.
Tracking your package:
Once your order has shipped you will receive an email from us with a tracking number and link to track your order. Please navigate to our tracking page.
